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Governance AI

Citizen services in their language.

Built with the Government of Karnataka. Newron reads Kannada handwriting, speaks in regional dialects and surfaces policy answers from documents that were never indexed — so grievance redressal works at the speed of a phone call.

Talk to our public-sector teamRead the Karnataka story
01
Capabilities

The stack behind a working grievance desk.

Language, voice, triage and knowledge — assembled into one workflow that meets citizens where they are.

Language
01

Custom OCR · Kannada

Reads Kannada handwriting and print — ledger forms, applications and field notes that were never digitised.

  • Handwriting + print
  • Ledger & form layouts
  • Field-note capture
Voice
02

Regional TTS & ASR

Natural regional voices with low latency, so citizens can speak and be answered in their own dialect.

  • Dialect-aware
  • Low latency
  • Phone-line ready
Triage
03

Grievance triage

Classifies, routes, summarises and drafts a response for every grievance — at the speed of a phone call.

  • Auto-classification
  • Officer routing
  • Draft responses
Knowledge
04

Policy discovery

Surfaces the exact clause from PDFs and circulars that were never indexed, with a citation.

  • Clause-level retrieval
  • Cited answers
  • Scales to archives
02
A grievance, end to end

From a voice note to a resolved case.

Every step is logged and reviewable. Officers approve; Newron does the assembly.

00:00
Citizen speaks, in Kannada
A voice note or call is transcribed and understood — no forms, no app, no English.
00:04
Classified & routed
Category, district and the right officer tier identified automatically.
00:09
Policy retrieved
The governing rule is surfaced with its clause and current status.
00:14
Response drafted
A reply is drafted in the citizen's language for officer approval.
SENT
Spoken back
The approved response is delivered as natural regional speech.
03
Why it matters

Reach the citizens a form never could.

Language and literacy are the real barriers to public services. Newron removes both.

Measured in production
Across grievance categories in pilot
22+
DIALECTS SUPPORTED
04:12
MEDIAN RESPONSE TIME
100%
CASES AUDIT-LOGGED
“For the first time, a citizen can speak in their own dialect and get an answer the same day — sourced from the actual rule, not a call-centre guess.”
Programme Lead · Government of Karnataka
04
Questions

Common questions.

Which languages and dialects are supported?+

Kannada is in production, including handwriting recognition, with the architecture extending to other Indian languages and regional dialects.

Can it run inside government infrastructure?+

Yes. Newron deploys on-premise or air-gapped within state data centres, with explicit data-residency commitments and full audit trails.

Does an officer stay in the loop?+

Always. Newron drafts and routes; a human officer reviews and approves every response before it is sent.

How does it find answers in old circulars?+

Policy discovery indexes scanned PDFs and circulars and retrieves the exact governing clause with a citation, even when the source was never digitised.

For the public sector

Bring services to every citizen.

We work with state bodies to scope a pilot on a single grievance category, on your own infrastructure, with the audit trail your compliance teams require.

Book a demo Public sector