Citizen services
01
Grievance redressal
Citizens speak in their own dialect; Newron classifies, routes, retrieves the policy and drafts a response for officer approval.
- Voice-first intake
- Auto-routing
- Sourced responses
Built with the Government of Karnataka. Newron meets citizens in their own language and runs entirely inside government infrastructure — so digital services don't leave people behind.
Language, voice and document understanding, assembled into services citizens can actually use.
Citizens speak in their own dialect; Newron classifies, routes, retrieves the policy and drafts a response for officer approval.
Custom OCR reads Kannada handwriting and print from ledgers and forms that were never digitised.
Surface the exact rule from circulars and PDFs, with a citation, so frontline staff answer correctly the first time.
Across grievance categories in the Karnataka deployment.
“For the first time, a citizen can speak in their own dialect and get an answer the same day — sourced from the actual rule, not a call-centre guess.”
Yes. Public-sector deployments run on-premise or air-gapped within state infrastructure, with data-residency commitments.
Kannada is in production, including handwriting, with the architecture extending to other Indian languages and dialects.
Data stays within government infrastructure, processing is logged end to end, and access is controlled and auditable.
No — it removes the mechanical work. Officers review and approve responses; Newron handles intake, routing, retrieval and drafting.
We work with state bodies to scope a pilot on your own infrastructure, with the audit trail and sovereignty your mandate requires.